Refund policy

Every item is made to order just for you. Because of that, we can't accept returns or exchanges for change of mind or wrong size, so please check the size chart on each product before you order.

Changes and cancellations: Need a different address, size or color, or want to cancel? Contact us within 12 hours of ordering. Once your order goes to print, it can't be changed or canceled.

Damaged, defective or misprinted items: After your order is delivered, you'll receive an email from customer@trackorder.site, our order care partner. Use it to report the problem with a photo within 30 days of delivery, and we'll send a free replacement or give you a full refund. Can't find that email? Write to orders@the-coopscoop.com with your order number and a photo.

Lost packages: If your package hasn't arrived within 30 days of the estimated delivery date, contact us and we'll make it right.

Wrong address: Please double-check your shipping address at checkout. Orders returned because of an incorrect address can be reshipped at the customer's cost.

Refunds: Approved refunds go back to your original payment method. Please allow 5–10 business days for your bank to process them.

Questions? Email orders@the-coopscoop.com and we'll be happy to help.